Last updated: January 1, 2026
Information We Collect
When you interact with Surprise Plumbing Co through our website, phone, or other channels, we may collect the following types of information:
- Contact information you provide directly, such as your name, phone number, email address, and service address.
- Service details you share about your plumbing needs, including descriptions of issues, preferred scheduling, and property information.
- Phone call data, including the number you call from, the time and duration of your call, and in some cases, call recordings for quality assurance and training purposes.
- Website usage data collected automatically, including your IP address, browser type, device information, pages visited, time spent on pages, and referring website. This data is collected through cookies, web beacons, and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and connect you with a qualified plumbing professional.
- Communicate with you about scheduling, service updates, and follow-ups.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights.
How We Share Your Information
We want to be straightforward about how your information may be shared. When you submit your information through this Website or contact us by phone, your information may be shared in the following ways:
- Trusted service providers: Your contact information and service details may be shared with licensed, vetted plumbing professionals in our network who can fulfill your service request. This is done solely for the purpose of connecting you with a qualified plumber for the job you need.
- Marketing partners: In some instances, your information may be routed through marketing partners who help connect customers with qualified service providers. These partners are contractually required to use your information only for the purpose of facilitating your requested service.
- Legal requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell your personal information to unrelated third parties for their own marketing purposes. Your data is only shared for the purpose of fulfilling the plumbing service you requested or as described above.
Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may affect some Website functionality but will not prevent you from contacting us by phone.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. This includes secure data storage, access controls, and encrypted connections where appropriate. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
Arizona residents may have additional rights under state privacy laws, including the Arizona Consumer Privacy Act or similar legislation. To exercise any of these rights, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted to this page with a revised "Last updated" date. We encourage you to review this policy from time to time.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please call us at (623) 246-8947 or visit surpriseplumbingco.com.